faq
FAQ2019-10-11T18:59:54+00:00

FreightAmigo has always been committed to customer service, anticipating needs and providing the highest level of service and reliability at all times.

POPULAR TOPICS

What is FreightAmigo?2019-10-11T12:18:58+00:00

FreightAmigo is a 24/7 Supply Chain Finance eMarketPlace connecting corporate clients with logistics service providers. We make use of big data analytics and AI to integrate the sophisticated logistics data, streamline the supply chain data flow.

Right here you can get

-airfreight, seafreight and rail real-time door-to-door international instant freight quotes;

-cargo tracking which connected over 300 airlines and shipping lines worldwide;

-customs clearance;

-cargo insurance;

-trade finance;

-tender planning;

-contract logistics.

Manage your shipment anytime and anywhere through FreightAmigo online platform or FreightAmigo APP. Make your trade easier.

FreightAmigo app-qrcode-200x200 FAQ

What kind of transport modes FreightAmigo are offered?2019-10-11T12:19:13+00:00

We would provide door-to-door logistics solutions, through

-Air Freight;

-Sea Freight (full container load (FCL) & less-than-container load (LCL);

-Rail Freight (full container load (FCL) & less-than-container load (LCL);

-Trucking.

How about the services routes?2019-10-11T12:19:24+00:00

Through FreightAmigo you can export and import goods across

-China;

-Europe;

-Asia Pacific;

-Africa;

-the Middle East;

-the United States;

-Canada;

-Latin America.

How can I subscribe a free trial account?2019-10-11T12:19:36+00:00

Only takes a minute for you to be FreightAmigo member and it doesn’t cost a thing. Click here to start your free trial Now!

What kind of quote currency is support?2019-10-11T12:19:46+00:00

Rates may be submitted to FreightAmigo in any currency, and will be converted to USD or to the User’s preferred currency at the time of quoting. For example, HKD, CNY, AUD, CHF, EUR, GBP, MYR, SGD and THB.

I didn’t receive the account activation email. How can I activate my account?2019-10-11T12:25:32+00:00

If you do not receive the activation email, please check your spam folder to see if it has been directed there by your email filter. If it is not found, please contact us at enquiry@freightamigo.com, The activation email will be re-sent to your mailbox.

What kind of freight modal options are provided in sea freight?2019-10-11T12:20:47+00:00

We provide different kinds of freight modal options for you, such as

-Break-bulk

-Liquid bulk

-Dry bulk

-RoRo

-Container

-Reefer

-Flatrack

-Tank

Click HERE to send us your special request NOW!

FUNCTIONALITIES AND FEATURES

How can I get a quote?2019-10-11T12:21:43+00:00

It’s simple and easy. You just need to origin, destination, cargo size, then we would auto generate a list of instant quotes for your comparison. Explore more in our Instant Quote now!

Any special offer for members?2019-10-11T12:22:02+00:00

Yes, you can enjoy our special freight offers  after being FreightAmigo’s member, let’s say up to USD 50 discount offer for new members, periodically promotion on European shipments etc.

How to calculate the freight rate?2019-10-11T12:22:17+00:00

It is easy to generate an estimate freight rate.

  1. Select whether you are shipping full containers or boxes/pallets.
  2. Enter your cargo dimensions, weight, quantities, origin, and destination.
  3. Click Search, then you can get the quotations and book online.
How to track my shipments?2019-10-11T12:22:28+00:00

You can track all your shipments with 2 simple steps.

  1. Go to “Shipment Window” under “MyShipment” to check the Shipment Event Date.
  2. Enter your shipment no./ airwaybill no./ container no. to track your cargo in real-time!

You can use “Track and Trace” tool  to track your shipments over 300 airline and shipping lines. Tracking is no longer a time-consuming procedure!

How can I book for a regular shipment?2019-10-11T12:22:44+00:00

You can use Tailored Solution function to create a regular shipment request. We would provide different quotes from different services providers to you in a standardized format for your easy comparison.

Would you handle dangerous good shipment?2019-10-11T12:22:55+00:00

Yes, you can create a request on Tailor Solution and mark this booking for a dangerous good. We would return the quotations for you shortly.

What is the use of the ‘MyShipment’ function and how to use this function?2019-10-11T12:23:06+00:00

Under MyShipment, you can

-manage all airfreight, sea freight and rail freight shipments on 1 screen;

-tracking real-time shipment status;

-centralize all shipping documents e.g. Packing List, Invoice, Shipment Instruction etc.

My Shipment is real-time shipment updates available. It helps you to simplify the whole shipment processes.

How can I settle the payment?2019-10-11T12:23:16+00:00

You can settle the payment by PayPal, wire transfer, also credit basis and cash on delivery (COD) by request.

If you can’t find what you’re looking for in our FAQ, feel free to contact us.

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