DB Schenker Nordic Seeks Field Support Agent for IT Infrastructure Services

Introduction

In an ever-evolving digital landscape, efficient IT infrastructure is crucial for logistics companies to maintain their competitive edge. DB Schenker, a global leader in supply chain management and logistics solutions, recognizes this need and is actively seeking to strengthen its IT support team. The company's GOIS (Global Operations Infrastructure Services) department is now looking for a Field Support Agent to join their Nordic cluster team, which covers Sweden, Denmark, Finland, Norway, and Iceland.

This new position presents an exciting opportunity for IT professionals to contribute to the development and maintenance of DB Schenker's internal infrastructure services. As the logistics industry continues to embrace digital transformation, roles like these become increasingly vital in ensuring smooth operations and excellent customer service.

The Role: Field Support Agent

The Field Support Agent position at DB Schenker Nordic is a critical role that serves as the bridge between the company's operations and its IT infrastructure. This role is responsible for providing second-line support for both local and global IT services across various Schenker units. The ideal candidate will be someone who thrives on solving IT-related problems on-site that cannot be resolved remotely, and who excels at maintaining daily contact with colleagues and suppliers.

Key Responsibilities

The Field Support Agent will be expected to:

• Perform support and maintenance of local IT services, including applications, hardware, and networks
• Identify recurring problems and escalate them when necessary
• Coordinate with external suppliers according to DB Schenker's processes
• Ensure compliance with current Service Level Agreements (SLAs) for the business
• Follow up and complete user cases with a focus on customer satisfaction
• Participate in IT projects within local and global initiatives
• Travel to visit sites within the Nordic cluster
• Document setups and solutions

Qualifications and Skills

DB Schenker is looking for candidates with a strong sense of service and the ability to collaborate with colleagues at all levels. The ideal candidate should possess:

• At least 2 years of relevant experience in IT support
• Excellent knowledge of clients, peripherals, operating systems, networks, communication, and information security
• Proficiency in Microsoft Office 365
• A valid manual transmission driver's license (B-körkort manuell in Swedish), as travel is part of the job
• Strong analytical and problem-solving skills
• Excellent communication skills in both Swedish and English, both written and verbal
• Knowledge of the ITIL framework is considered a merit

Why Join DB Schenker?

DB Schenker recognizes that its employees are the key to its success. As part of the DB Schenker team, you'll be joining a global workforce of 76,000 colleagues who contribute to a vital societal function. The company offers a wide range of services, including land transport, international sea and air freight, consulting services, and warehouse and logistics solutions.

DB Schenker Nordic employs approximately 7,000 people across 80 locations in the Nordic region. The company's ambition is to offer the best logistics and transport services in the market, with a focus on quality, efficiency, simplicity, and environmental responsibility in all its operations.

Company Values and Culture

One of DB Schenker's core values is "Play fair with people & planet." This value reflects the company's commitment to social responsibility and improving the world for its people, customers, and future generations. DB Schenker promotes a healthy workplace where employees have the opportunity to develop, are motivated by good leaders and colleagues, and can maintain a healthy work-life balance.

The company values diversity and fosters a strong sense of teamwork and community. By joining DB Schenker, you'll be part of an organization that not only focuses on business success but also on creating a positive impact on society and the environment.

Application Process

If you're interested in this exciting opportunity, here's what you need to know about the application process:

• The position is a full-time role based in Gothenburg, Sweden
• The start date is negotiable
• For questions about the role, you can contact Jonas Höglund, Head of GOIS Platform Services Nordics, at jonas.hoeglund@dbschenker.com
• Applications are being reviewed on an ongoing basis, and the position may be filled before the final application date (June 5, 2025)
• The recruitment process includes selection, interviews, and reference checks
• A background check will be conducted on final candidates as part of the recruitment process

Interested candidates are encouraged to submit their applications as soon as possible to be considered for this exciting role at DB Schenker Nordic.

The Importance of IT Infrastructure in Logistics

As the logistics industry continues to evolve and embrace digital transformation, the role of IT infrastructure becomes increasingly critical. Efficient and reliable IT systems are the backbone of modern logistics operations, enabling companies like DB Schenker to provide seamless, real-time services to their clients.

The Field Support Agent role at DB Schenker Nordic is at the forefront of this digital revolution in logistics. By ensuring that the company's IT infrastructure runs smoothly across the Nordic region, the person in this role will play a crucial part in maintaining DB Schenker's competitive edge in the market.

Impact on Customer Service

In today's fast-paced logistics environment, customers expect real-time updates, efficient problem-solving, and seamless communication. The Field Support Agent will indirectly contribute to enhancing customer satisfaction by ensuring that DB Schenker's internal systems are operating at peak efficiency. This, in turn, allows the company to provide better service to its clients, from accurate tracking of shipments to swift resolution of any issues that may arise.

Contribution to Operational Efficiency

By maintaining and improving IT infrastructure, the Field Support Agent will also play a significant role in boosting DB Schenker's operational efficiency. Smooth-running IT systems mean fewer disruptions, faster processing times, and more accurate data management. This increased efficiency can lead to cost savings, improved resource allocation, and ultimately, a stronger bottom line for the company.

Supporting Innovation

As DB Schenker continues to innovate and adapt to changing market conditions, robust IT infrastructure will be crucial. The Field Support Agent will be at the forefront of implementing new technologies and systems, helping the company stay ahead of the curve in the rapidly evolving logistics industry. This role offers an exciting opportunity to be part of driving innovation in one of the world's leading logistics companies.

The Future of Logistics and IT

The logistics industry is undergoing a significant transformation, driven by technological advancements and changing customer expectations. As a Field Support Agent at DB Schenker Nordic, you'll be at the heart of this transformation, helping to shape the future of logistics through IT innovation.

Emerging Technologies in Logistics

The logistics sector is increasingly adopting new technologies to enhance efficiency and provide better service. Some of the key technologies that are shaping the future of logistics include:

• Internet of Things (IoT) for real-time tracking and monitoring
• Artificial Intelligence and Machine Learning for predictive analytics and optimization
• Blockchain for improved transparency and security in supply chains
• Robotic Process Automation (RPA) for streamlining repetitive tasks
• Cloud computing for scalable and flexible IT infrastructure

As a Field Support Agent, you'll have the opportunity to work with these cutting-edge technologies and contribute to their successful implementation within DB Schenker's operations.

Sustainability and Green Logistics

Another major trend in the logistics industry is the focus on sustainability and environmentally friendly practices. DB Schenker is committed to reducing its environmental impact, and IT plays a crucial role in this effort. From optimizing routes to reduce fuel consumption to implementing paperless systems, IT solutions are at the forefront of making logistics more sustainable.

In this role, you'll have the chance to contribute to DB Schenker's sustainability goals by ensuring that the IT infrastructure supports and enables these green initiatives.

Career Growth and Development at DB Schenker

Joining DB Schenker as a Field Support Agent not only offers an exciting opportunity in the present but also opens doors for future career growth and development. The company is committed to nurturing talent and providing opportunities for professional advancement.

Learning and Development Opportunities

DB Schenker invests in its employees' growth through various learning and development programs. As a Field Support Agent, you'll have access to training opportunities that will help you stay up-to-date with the latest IT trends and technologies. This continuous learning environment ensures that you can grow your skills and knowledge throughout your career at DB Schenker.

Global Exposure

As part of a global organization, working at DB Schenker offers the opportunity to gain international exposure. You may have the chance to collaborate with colleagues from different countries, work on global projects, or even explore opportunities for international assignments in the future.

Career Progression

DB Schenker values internal talent and often looks to promote from within. Starting as a Field Support Agent could be the first step in a long and rewarding career path within the company. Depending on your interests and skills, you could progress into roles such as IT Project Manager, Infrastructure Specialist, or even move into leadership positions within the IT department.

Conclusion

The Field Support Agent role at DB Schenker Nordic presents an excellent opportunity for IT professionals looking to make a significant impact in the logistics industry. This position offers the chance to work with cutting-edge technology, contribute to the digital transformation of a global leader in logistics, and be part of a company that values its employees and is committed to sustainability.

If you have a passion for IT, a strong service orientation, and a desire to work in a dynamic, global environment, this could be the perfect role for you. Don't miss out on this exciting opportunity to join DB Schenker and play a crucial role in shaping the future of logistics.

Remember, applications are being reviewed on an ongoing basis, so it's recommended to submit your application as soon as possible. Join DB Schenker today and be part of a team that's driving innovation and excellence in the logistics industry!