DB Schenker Nordic Seeks Field Support Agent for IT Infrastructure Services

Introduction

In the ever-evolving world of logistics and supply chain management, having a robust IT infrastructure is crucial for seamless operations. DB Schenker, a global leader in logistics solutions, recognizes this need and is currently seeking to strengthen its IT support team in the Nordic region. This blog post will delve into the exciting opportunity for a Field Support Agent role at DB Schenker Nordic, highlighting the responsibilities, qualifications, and the company’s commitment to excellence in logistics and corporate responsibility.

The Role: Field Support Agent at DB Schenker Nordic

The GOIS department at DB Schenker is responsible for managing and developing internal infrastructure services across the Nordic cluster, which includes Sweden, Denmark, Finland, Norway, and Iceland. To enhance their capabilities, they are now looking to add a Field Support Agent to their team.

As a Field Support Agent, the successful candidate will be responsible for providing second-line support for local and global IT services at various Schenker units. This role is pivotal in bridging the gap between the company’s operations and IT infrastructure, ensuring smooth functionality across all systems.

Key Responsibilities

The Field Support Agent role encompasses a wide range of duties, including:

• Performing support and maintenance of local IT services, including applications, hardware, and networks
• Identifying recurring issues and escalating them when necessary
• Coordinating with external suppliers according to DB Schenker’s processes
• Ensuring compliance with established Service Level Agreements (SLAs) for the business
• Following up and completing user requests with a focus on customer satisfaction
• Participating in IT projects for both local and global initiatives
• Traveling to visit sites within the Nordic cluster
• Documenting setups and solutions

Qualifications and Skills

The ideal candidate for the Field Support Agent position should possess:

• A strong sense of service and the ability to collaborate with colleagues at all levels
• Excellent communication skills, both verbal and written, in Swedish and English
• Strong analytical and problem-solving abilities
• At least two years of relevant experience in IT support
• Comprehensive knowledge of clients, peripherals, operating systems, networks, communication, and information security
• Proficiency in Microsoft Office 365
• A valid manual driver’s license (B license), as travel is required for the position
• Knowledge of the ITIL framework is considered an advantage

DB Schenker: A Global Leader in Logistics

DB Schenker is not just another logistics company; it’s a global powerhouse with a workforce of 76,000 employees worldwide. The company plays a crucial role in society by ensuring the availability of essential goods such as medicine, food, and other vital products. DB Schenker Nordic, in particular, offers a comprehensive range of services, including:

• Land transport
• International sea and air freight
• Consulting services
• Warehouse and logistics solutions

With approximately 7,000 employees across 80 locations in the Nordic region, DB Schenker aims to provide the best logistics and transport services in the market. The company’s core values of quality, efficiency, simplicity, and environmental responsibility are reflected in every aspect of its operations.

Corporate Responsibility: “Play Fair with People & Planet”

One of DB Schenker’s fundamental values is “Play fair with people & planet.” This philosophy underscores the company’s commitment to social responsibility and its dedication to improving the world for its employees, customers, and future generations. As part of this commitment, DB Schenker strives to:

• Promote a healthy workplace environment
• Provide opportunities for employee development
• Ensure motivation through effective leadership and positive collegial relationships
• Maintain a healthy work-life balance for all employees
• Embrace diversity and foster a strong sense of teamwork and community

Application Process and Details

For those interested in joining DB Schenker Nordic as a Field Support Agent, here are the key details:

• Position: Full-time employment
• Location: Gothenburg, Sweden
• Start Date: To be agreed upon
• Application Deadline: June 5, 2025 (Note: The position may be filled before this date, so early applications are encouraged)

The recruitment process includes selection, interviews, and reference checks. As part of the process, a background check will be conducted for final candidates.

How FreightAmigo Can Support Logistics Companies in IT Infrastructure Management

While DB Schenker is actively seeking to strengthen its internal IT support team, it’s worth noting how digital logistics platforms like FreightAmigo can complement and enhance the IT infrastructure of logistics companies. As a full-service, one-stop digital supply chain finance platform, FreightAmigo offers solutions that can address many of the challenges faced by logistics providers in managing their IT systems and operations.

Streamlining Operations with Digital Solutions

FreightAmigo’s Digital Logistics Platform can help companies like DB Schenker streamline their operations by:

• Providing a centralized system for managing freight quotes, bookings, and tracking
• Offering real-time visibility into shipment status, connecting with over 1000 reputable airlines and shipping lines
• Automating shipment documentation, reducing the workload on IT support staff
• Facilitating customs clearance, cargo insurance, and trade finance processes through a single platform

Enhancing IT Support with 24/7 Expertise

While internal IT support teams like the Field Support Agent role at DB Schenker are crucial, FreightAmigo’s 24/7 logistics expert support can provide an additional layer of assistance. This can help reduce the pressure on in-house IT teams and ensure that logistics operations run smoothly around the clock.

Leveraging AI and Big Data for Improved Efficiency

FreightAmigo’s use of artificial intelligence and big data analytics can complement the efforts of IT support teams by:

• Identifying patterns and potential issues in logistics operations before they become problematic
• Providing insights that can help optimize routes and reduce costs
• Assisting in demand forecasting and capacity planning

Supporting Digital Transformation Initiatives

For companies like DB Schenker that are actively investing in their IT infrastructure, partnering with a Digital Logistics Platform like FreightAmigo can accelerate digital transformation efforts. By integrating FreightAmigo’s solutions, logistics companies can:

• Reduce the burden on internal IT resources
• Quickly adopt new technologies without extensive in-house development
• Stay competitive in an increasingly digital logistics landscape

Conclusion

The Field Support Agent role at DB Schenker Nordic represents an exciting opportunity for IT professionals looking to make a significant impact in the logistics industry. As DB Schenker continues to strengthen its IT infrastructure, the company demonstrates its commitment to maintaining its position as a leader in global logistics.

For logistics companies looking to enhance their IT capabilities, consider how Digital Logistics Solutions like FreightAmigo can complement your internal IT efforts. By leveraging the power of digital platforms, logistics providers can streamline operations, improve efficiency, and stay ahead in an increasingly competitive industry.

Whether you’re an IT professional considering a career move or a logistics company exploring ways to optimize your operations, the future of logistics is undoubtedly digital. Embracing this digital transformation, through internal IT development or partnerships with platforms like FreightAmigo, is key to success in the evolving world of global logistics.