Top 10 Ship Questions Every New Shipper Should Ask

Introduction

The freight market is a trillion-dollar industry that relies on successful transactions between buyers and sellers. For newcomers entering this complex ecosystem, the amount of information and intricacies involved can be overwhelming. That's why we've compiled the top 10 questions asked by new shippers. In this article, we'll provide crucial information to help streamline your shipping process and navigate the complexities of international logistics.

1. What is the BOL/Arrival Notice and who provides it?

The Bill of Lading (BOL) is one of the most critical freight documents in the shipping industry. It serves multiple purposes:

• A loading receipt
• A contract of carriage
• A document of title

The BOL is provided by the carrier when the cargo is loaded, serving as proof that the goods have been handed over. It also acts as a receipt confirming that the shipment was received in good condition (unless noted otherwise on the BOL at pickup).

The Arrival Notice (AN) is another important document provided by the carrier. It is issued when the shipment is about to arrive at the destination port, alerting the consignee to prepare for the incoming cargo.

At FreightAmigo, we understand the importance of these documents in the shipping process. Our Digital Logistics Platform ensures that all necessary documentation, including BOLs and Arrival Notices, are properly managed and easily accessible to our clients.

2. What is transit time and how is it calculated? Does container size affect transit time?

Transit time refers to the duration it takes for a shipment to be delivered to its final destination after being picked up from a designated point. This timeframe can vary significantly due to several factors:

• Carrier schedules
• Potential delays in customs clearance
• Unforeseen events such as weather conditions or global incidents

Transit time is calculated by considering:

• The origin and destination of goods
• The chosen mode of transportation
• The distance to be traveled
• Any applicable customs procedures

While container size can affect transit time, it typically doesn't have a significant impact on the overall duration of the shipment.

FreightAmigo's Digital Logistics Solution provides real-time tracking and accurate transit time estimates, allowing our clients to plan their shipments more effectively and efficiently.

3. What documents are needed for international shipping?

International shipping requires several key documents to ensure smooth customs clearance and delivery. Unless you have specialized cargo, you'll typically need the following nine documents:

1. Shipping Quote
2. Commercial Invoice
3. Certificate of Origin
4. Material Safety Data Sheet
5. Shipper's Letter of Instruction
6. Booking Confirmation
7. Bill of Lading/Air Waybill
8. Packing List
9. Letter of Credit

FreightAmigo's Digital Platform simplifies the document management process, ensuring that all necessary paperwork is correctly prepared and submitted. Our system helps reduce errors and streamlines the entire shipping process, saving time and minimizing potential delays.

4. Are duties and taxes included and how are they calculated?

Typically, shipping quotes do not include customs duties, taxes, or other government fees. These additional costs are the responsibility of the shipper. Calculating customs duties can be complex, especially when importing multiple products.

To estimate potential duties and taxes, you can use tools such as:

• HS code lookup tools to determine the likely classification of your product
• Import duty calculators to get an estimate of customs duties

FreightAmigo's Digital Logistics Platform offers integrated tools to help our clients estimate duties and taxes more accurately. We also provide expert guidance to navigate the complexities of international trade regulations and tariffs.

5. Can the forwarder be the Importer of Record (IOR)?

Unless the supplier is making the import declaration, the shipper typically acts as the Importer of Record (IOR). As the IOR, it's your responsibility to provide the correct information that Customs requires.

FreightAmigo's Digital Logistics Solution includes features to help our clients manage their IOR responsibilities effectively. We provide guidance on the necessary information and documentation required for customs clearance, ensuring a smoother import process.

6. How do I connect the freight forwarder with my supplier?

After booking a shipment, you'll be required to provide your supplier's contact details along with other necessary information. Once the shipment is released, the forwarder will contact the supplier to:

• Check on the goods ready date
• Arrange the pickup or drop-off

FreightAmigo's Digital Platform facilitates seamless communication between all parties involved in the shipping process. Our system ensures that forwarders, suppliers, and clients are always on the same page, reducing miscommunication and potential delays.

7. Who will pick up the shipment?

The pickup is typically handled by the forwarder, who arranges agents with the appropriate equipment to execute the pickup. The forwarder sends out suitable agents based on:

• The shipment type (regular or specialized, such as Amazon shipments)
• Specific shipment details

FreightAmigo's Digital Logistics Platform coordinates pickup arrangements efficiently, ensuring that the right equipment and personnel are assigned to each shipment. Our system optimizes the pickup process, reducing the chances of delays or complications.

8. Is the quote accurate?

When you request a quote through a reputable Digital Logistics Platform, you can expect it to be accurate and binding throughout its validity period. The price you see should not change as long as the information about your shipment remains the same.

However, changes to the following factors could affect the accuracy of the quote:

• Pickup time
• Actual weight and dimensions of the shipment

It's important to note that quotes typically do not include customs duties or other governmental fees that the logistics provider is not responsible for.

FreightAmigo's Digital Platform provides transparent and accurate quotes, taking into account all relevant factors. Our system updates in real-time to reflect any changes in shipping conditions or requirements, ensuring our clients always have the most up-to-date pricing information.

9. How can I file an insurance claim? What does insurance include?

To submit an insurance claim, you must either be:

• The legal owner (with a title) of the damaged freight
• An entity accepting the risk of loss in transit
• A legal proxy

The claim should be made to the carrier of origin or delivery and sent to the claims manager at the carrier's headquarters. In most cases, the forwarder should be able to support you with this process.

You can check the insurance policy through the insurance certificate uploaded to your shipment page. Making a claim is typically as simple as going to the carrier's site as soon as you become aware of the damage or loss.

FreightAmigo's Digital Logistics Solution includes comprehensive cargo insurance options and streamlined claim processes. Our platform makes it easy to file claims and track their progress, providing peace of mind for our clients throughout the shipping process.

10. What can't I ship?

While most logistics providers can handle a wide range of shipments, there are certain types of cargo that they can't support or insure due to the risk of damage to vessels, containers, or potential pilferage. These often include:

• Personal effects
• Hazardous materials (HAZMAT)
• Goods in bulk vessels
• Fragile cargo (e.g., windows, glass, models such as cars or airplanes)
• Jewelry
• Antiques
• Artwork
• Temperature-controlled goods
• Fresh produce and perishable goods

FreightAmigo's Digital Platform provides clear guidelines on restricted and prohibited items. Our system helps clients identify potential issues with their cargo early in the shipping process, avoiding complications and ensuring compliance with international shipping regulations.

Conclusion

Navigating the complexities of international shipping can be challenging for new shippers. By understanding these top 10 questions and their answers, you'll be better equipped to manage your shipments effectively. Remember, FreightAmigo's Digital Logistics Platform is designed to simplify every aspect of the shipping process, from documentation and customs clearance to tracking and insurance claims.

Our Digital Logistics Solution provides a comprehensive suite of tools and services to address all your shipping needs. Whether you're dealing with BOLs, calculating transit times, managing documents, or filing insurance claims, FreightAmigo is here to support you every step of the way.

If you have any additional questions or need further assistance, don't hesitate to reach out to our dedicated customer support team. We're committed to providing you with the knowledge and tools you need to succeed in the world of international logistics.

Ready to streamline your shipping process? Experience the power of FreightAmigo's Digital Platform today and discover how we can transform your logistics operations.