Responsibilities:
• Responsible for daily customer services and order follow up duties;
• Support price analysis, quotation and follow up with related parties;
• Peak/ holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers;
• Able to identify cost related risk and where necessary implement corrective action;
• Maintain strong relationship with all stakeholders through clear communications;
• Collect feedback from clients, partners and marketing team, identify issues and implement solutions to enhance the business model;
• Support the delivery solutions in operational and IT road map;
• Expand the client base and drive sales pipeline through call, e-mail and online communication tools prospecting;
• Provide proactive service to achieve customer service quality;
• Develop a smooth operation flow and customer services standard goals;
• Assist in any ad-hoc project when necessary.
Requirements:
• Post-secondary education or above in any discipline;
• At least 3 years’ experience in forwarding industry, import & export in seafreight, airfreight or courier;
• Perform customer services to fulfill the clients’ requirements;
• Ability to handle operational and client services tasks and able to handle full set documentations;
• Effective interpersonal, communications, problem solving and telephone handling skills;
• Proficiency in Microsoft Office e.g. Word, Excel, PowerPoint;
• Good Chinese and English typing skills;
• Good command of spoken and written English and Chinese;
• Excellent in organization, communication and negotiation;
• Energetic, good team player, proactive and self-motivated;
• Candidate experience in Airfreight & Courier background are preferred;
• Candidate have eCommerce & Dropship background have advantage.
Benefit:
• Medical Benefits
• Performance Bonus
• Staff Recreation Activity
More about FreightAmigo:
• Facebook: https://www.facebook.com/yourfreightamigo/
• Twitter: https://twitter.com/freightamigo
• LinkedIn: https://www.linkedin.com/company/freightamigo-services-limited
• WeChat: FreightAmigo
• YouTube: https://www.youtube.com/watch?v=xh7p86xB3FQ
Interested parties please send full resume with followings by clicking ‘Apply Now’.
• Expected Salary
• Date of Availability