Author Name: Dodo Chan – Marketing Analyst at FreightAmigo
If you have experience with international online purchasing, you should have heard about Rakuten. Rakuten Market is an online marketplace called Rakuten Market brings together internet shops from all around the world. You can enjoy shopping as long as Rakuten Market is connected to your computer. Online buying will, however, eventually result in post-sale issues like improper and inaccurate merchandise. What ought to I do in these circumstances? You may learn how to use Rakuten to swiftly return items from FreightAmigo!
Rakuten arranges return process
1.Rakuten Return Application
–Login to your account > Go to “My Orders”
–Click “Browse Order Details” to enter the order details.
–Click “Apply to Cancel Order/Return”
–Select “Reason for Cancellation/Return” > Fill in “Refund Information” > Click “Apply for Cancellation/Return”.
2.Wait for the Rakuten merchants to confirm and contact
Following the submission of the application, the retailer will carry out the necessary follow-up processing and send you a letter to let you know whether the order has been successfully cancelled based on the current state of your order. It is advised to pay attention to your mobile device’s notifications and to set up the return process as soon as you can. Confirm the specific return plan in detail with the merchant at the same time before sending, including postage, address, recipient, etc.
3.Use FreightAmigo to arrange return logistics
After signing up and logging in to the FreightAmigo platform, input the cargo details, including the place of departure and delivery, on the quotation page. Next, choose the kind of “package” and enter the quantity, unit size, and weight. Click “Search” once all the information has been entered. 
Based on the cargo information you submit, FreightAmigo will quickly list the shipping alternatives of many international express companies and the necessary shipment time for you to compare, and you can immediately see the cheapest offer. To place an order after choosing your favorite quotation, click “Order.” If you need to schedule delivery immediately, you can filter out quotes with the quickest shipping times by choosing “Fastest” in the sorting mode. The quote on the FreightAmigo platform is more competitive than the one the customer received from the courier service.
Fill in the relevant shipping information, i.e. delivery date and time, and then select the payment method for online booking.
Remember to select “Yes” in “Return Shipment?” and clearly state that it is “Return Shipment NCV
in the description column. It can be written as follows:
Following payment, you will not only get an email confirmation from FreightAmigo, but you can also go to My Shipment/Email to download and print the shipment documentation. You’re done once you tape the printed documents in a visible location on the outer box and wait for the courier to deliver the delivery to your door!
Rakuten 7 days appreciation period≠Trial period
Buyers can only view the item, not use it, or may not receive a refund.
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Communicate clearly with merchants
Since there are different stores selling products in Rakuten Market, the return policies of each store are different, so it is strongly recommended to read the individual return terms carefully and discuss with the merchants clearly.
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Maintain product integrity
Keep all merchandise including accessories/carton
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Compare the quotation and time of logistics companies
In FreightAmigo, you can immediately get the freight quotations of major logistics providers with one click, compare casually, place orders easily in 3 minutes, and track shipments in real time 24×7, making returns fast and affordable!
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FreightAmigo’s latest International Parcel Shipping solution, AmiGo Post, provides one-stop access to freight booking, customs clearance, cargo insurance and trade finance. It eliminates the hassle of arranging logistics and allowing you to focus on business development! Let’s Make Trade Easier!
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FreightAmigo, a supply chain e-marketplace, would ship your documents, small parcels or pallet anywhere in the world with flexible solutions. Get an instant quote on FreightAmigo and make trade easier!
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