The Cost of Poor Quality (COPQ) encompasses all the expenses that an organization incurs when its processes do not meet quality standards and require rectification. This metric includes direct costs such as rework or repairs needed due to errors in the production or service delivery processes. In addition to these direct costs, COPQ also covers indirect costs, such as lost opportunities caused by reallocating resources away from more valuable activities to address quality issues. For example, if resources are spent on fixing defects in a product, those resources are not available for developing new products or enhancing existing ones. This can lead to missed market opportunities and delayed responses to customer demands, ultimately impacting an organization's competitiveness and profitability. Understanding and managing COPQ is critical for businesses aiming to optimize efficiency, improve customer satisfaction, and increase their bottom line by minimizing waste and preventing defects at the source.