Customer Satisfaction Survey (CSS)

Shipping Terms Glossary

A

Automated Export System (AES)

Airline Terminal Fee

Air Waybill (AWB)

Anti-dumping Duties (AD)

Automated Manifest System (AMS)

B

Binding Origin Information

BAF (Bunker Adjustment Factor)

Bonded Warehouse

Bill of Lading (BOL or B/L)

BTI (Binding Tariff Information)

C

Cash flow return on investment (CFROI)

Cycle Time Reduction

Container Load Plan (CLP)

Container Load Result (CLR)

Communications & Exceptions (C&E)

Container Stuffing List (CSL)

Contribution Margin (CM)

Customs Entries

Container Freight Station (CFS)

CAIN (Customs Assigned Importer Number)

CFS (Container Freight Station) Fee

Cargo Insurance

Chinese New Year (CNY)

CES (Centralized Examination Station)

Certificate of Origin

Cash on Delivery (COD)

Cargo Declaration Amendment Fee (CAM)

CBM ( Cubic Meter )

CDS (Customs Declaration Service)

CBP (Customs and Border Protection)

CFS (Container Freight Station)

CFS (Container Freight Station) Cut-off

Carriage of Goods By Sea Act (COGSA)

Carrier's Certificate

Container Cleaning Fee (CCL)

Client Access Licence (CAL)

Clean Truck Fee

Container Seals

Compliance Assessment

Congestion Surcharge (CON)

Container Depot / Container Yard (CD/CY)

Commercial Invoice

Container on Flat Car (COFC)

Commerce Control List (CCL)

Change of Destination (COD )

Consular Invoice

Combined Transport Bill of Lading

CITES | Convention on International Trade in Endangered Species of Wild Fauna and Flora

Collapsible Flat Rack Container (COFL)

Certificate of Free Sales (CFS)

Container Service Charge

Contract Logistics (CL)

Contract of Carriage

Continuous Replenishment Program (CRP)

Continuous Flow Distribution (CFD)

Continuous Customs Bond

Currency Adjustment Factor (CAF)

Cost of Poor Quality (COPQ)

Company Guarantee

Critical Success Factor (CSF)

Cross Trade (CT)

Countervailing Duties

Country of Origin

Contract Carrier

Cost, Assurance and Freight (CAF)

Cross-border E-Commerce

Core Competency

Critical to Customer (CTC)

Cost and Freight (CFR/CNF/C&F)

Critical to Quality (CTQ)

Customer Satisfaction Survey (CSS)

Customs House Broker

Customs Clearance

Customs Exam Fee

CY (Container Yard) Cutoff

Customs Procedure Codes

CHED (Common Health Entry Document)

D

Disbursement Service Fee

Declared Value Coverage

Days Sales Outstanding (DSO)

Dangerous Cargo Service

Damco Project Management Methodology (DPMM)

Dangerous Goods (DG)

Download request (DLR )

Delivery Duty Paid (DDP)

Damco Consolidation Containers (DCC)

Days Payable Outstanding (DPO)

Detention Fee - Import

Detention in Transit Service

Delivery Labor Fee

Detention Fee - Export

Deferment or Postponed VAT Accounting

Distribution Requirements Planning

Diversion Charge

Direct to Consumer (D2C)

Dynamic Under-Keel Clearance (DUKC)

Dry Van Shipping

Distribution Center (DC)

Double Blind Shipment

Direktförtullning (DNK)

Destination Interchange Terminal (DIT)

Direct or Indirect Customs Representation

Double Stack Car

Dangerous Goods Declaration (DGD)

Delivered-at-place (DAP)

G

GRI (General Rate Increase)

Gross Register Tonnage (GRT)

Gross Merchandise Value (GMV)

Garment-on-Hanger (GOH)

Gantry Crane (G)

Green Supply Chain

General Average

H

Harbour Maintenance Fee (HMF)

House Airway Bill / House B/L

HC (High Cube) Container

High Cube Non-Functioning reefer container (HNOR)

Heavy Lift Charge

Harmonized Tariff System (HTS)

Hazardous or Dangerous Cargo

Harmless Chemicals

I

ISPS Code ( International Ship and Port Facility Security Code )

Inventory Linked

Insurance Certificate

Inventory Turnover

Inside Delivery Fee

Integrated Carriers

Interational Federation of Freight Forwarders Associations (FIATA)

International Air Transport Association (IATA)

Inventory Carrying Costs

International Maritime Control Organisation (IMCO)

Intermodal Transport

International Freight Forwarders

Inter Company Billing (ICB)

Inventory Velocity

International Roadcheck

Inspection certificate

Intermodal Marketing Company (IMC)

International Ship and Port Facility Security Code (ISPS)

Importer of Record

Independent Carrier

Independent Action (IA)

Import Cargo Manifest (ICM)

ISF (Importer Security Filing)

J

Just-In-Time (JIT)

Journal of Commerce (JOC)

K

M

Merchant Haulage Service

Multi Country Consolidation

Metric Ton (MT)

Material Safety Data Sheet (MSDS)

MSI Plessey Barcofe

Materials Management

Marks and Numbers

Mini-Land Bridge

Merchandise Processing Fee (MPF)

N

Negotiable Bill of Lading

Negotiated Rate Arrangement (NRA)

Non-Asset-Based Third Party Providers

NES (National Export System)

On Deck Storage

Non-Negotiable Bill of Lading

Non-Vessel Operating Common Carrier (NVOCC)

Q

Quick Response (QR)

Quick Reference Guide (QRG)

Quarterly Business Review (QBR)

R

Received for Shipment Bill of Lading

Request for Quote/Information/Price (RFQ/RFI/RFP)

Residential Delivery Fee

Rules of Origin

Related parties

Reverse Logistics

Roll-on/Roll-off (RoRo)

W

With Particular Average

Weight guarenteed (W.G.)

Warehouse-to-Warehouse

White horses or whitecaps

Whether in berth or not (W.I.B.O.N.)

Warehouse Entry

Weight Load Factor

Weight or measurement (W/M)

Wheel or ship's wheel

Warehouse receipt

Weight/measurement (W/M)

Weather working days (W.W.D.)

Without Recourse

Warsaw Convention

War Risk Insurance

Warehouse Withdrawal for Transportation Exportation (WDT&E)

Warehouse Withdrawal for Transportation (WDT)

Worm, serve, and parcel

Without Reserve

World trade organisation (W.T.O.)

World customs organisation

X

Xiamen International Container Terminals (XICT)

Y

Yield Management

York-Antwerp Rules

Z

Customer Satisfaction Survey (CSS)

A customer satisfaction survey (CSS), also known as a CSAT survey, is a questionnaire designed by brands to assess the level of satisfaction their customers have regarding the product or service they received. The purpose of a CSAT survey is to gather feedback and measure customer sentiment across various touchpoints of the customer journey. The survey typically includes specific questions related to the customer's experience and satisfaction level. Brands utilize CSAT surveys as a tool to understand customer needs, identify areas for improvement, and make data-driven decisions to enhance customer satisfaction. By analyzing the responses from CSAT surveys, businesses can gain valuable insights to optimize their offerings and improve overall customer satisfaction.