An order management system (OMS) is a software platform that facilitates and automates key aspects of the purchasing and fulfillment processes for both businesses and customers. Once an order is placed and a delivery method is chosen, the OMS triggers automated processes for efficient order fulfillment. This includes tasks such as selecting the nearest or most cost-effective location for shipping or preparing items for in-store pickup. The OMS also plays a vital role in inventory management, helping monitor stock levels to prevent stockouts and backorders. Additionally, the OMS assists in managing other stages of the customer lifecycle, such as returns, and provides visibility and tracking capabilities for both employees and customers to monitor each order’s progress. Through comprehensive data analysis, the OMS enables businesses to evaluate and improve the overall efficiency of their order fulfillment processes.